Privacy Policy

Last Updated: 15 January 2026

1. Who We Are

Company Name: Marvanova
Location: Sevenoaks, Kent, United Kingdom
Contact Email: hello@marvanova.com
Phone: 020 4572 6515

2. Information We Collect

2.1 Information You Provide to Us

When you use our contact forms or communicate with us, we may collect:

• Name: Your full name or business name
• Email Address: To respond to your enquiries
• Phone Number: If you choose to provide it (optional)
• Business Information: Company name, service requirements
• Message Content: Any information you include in your enquiry

2.2 Information Collected Automatically

Our website currently does NOT use cookies or tracking technologies. We do not collect:

• Browsing behaviour or analytics data
• IP addresses for tracking purposes
• Device information beyond what's necessary for site functionality

Note: If we add analytics tools in the future, we will update this policy and implement cookie consent.

3. How We Use Your Information

We use the information you provide to:

• Respond to Enquiries: Answer your questions and provide requested information
• Provide Services: Deliver web design, logo design, or automation services
• Communication: Send project updates, invoices, and service-related information
• Improve Services: Understand customer needs and improve our offerings
• Legal Compliance: Meet legal obligations and protect our rights

What We DON'T Do With Your Data

• ❌ We do NOT sell your information to third parties
• ❌ We do NOT share your data for marketing purposes
• ❌ We do NOT send unsolicited emails or spam
• ❌ We do NOT use your data for advertising targeting

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your personal data based on:

• Consent: You voluntarily provide information via our contact forms
• Contract Performance: Processing is necessary to provide services you've requested
• Legitimate Interests: Running our business and responding to enquiries

5. How We Store and Protect Your Data

5.1 Data Storage

Your information is stored:

• Email Systems: Contact form submissions are sent to our business email (Namecheap email hosting)
• Secure Servers: Email data is stored on secure, encrypted servers
• UK/EU Jurisdiction: Data is primarily stored within UK/EU data centres

5.2 Security Measures

We implement appropriate security measures including:

• Encrypted email transmission (TLS/SSL)
• Strong password protection
• Regular security updates
• Limited access to personal data (only authorised personnel)
• Secure backup procedures

5.3 Data Retention

We retain your personal data for:

• Active Enquiries: Until resolved or you request deletion
• Client Projects: Duration of project + 6 years (UK tax/legal requirements)
• Inactive Enquiries: Maximum 2 years, then deleted

6. Third-Party Services

We use the following third-party services that may process your data:

• Namecheap (Email Hosting): Stores and processes email communications
• WhatsApp (Business Communications): If you contact us via WhatsApp

These providers have their own privacy policies and security measures. We only work with reputable providers that comply with GDPR.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

7.1 Right to Access

Request a copy of the personal data we hold about you.

7.2 Right to Rectification

Request correction of inaccurate or incomplete data.

7.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data (subject to legal obligations).

7.4 Right to Restriction

Request we limit how we use your data.

7.5 Right to Data Portability

Request your data in a machine-readable format.

7.6 Right to Object

Object to processing based on legitimate interests.

7.7 Right to Withdraw Consent

Withdraw consent at any time (doesn't affect prior processing).

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: hello@marvanova.com
• Phone: 020 4572 6515
• Subject Line: "Data Privacy Request"

We will respond within 30 days.

8. Cookies and Tracking

Current Status: NO COOKIES USED

Our website currently does not use:

• Analytics cookies (e.g., Google Analytics)
• Advertising cookies
• Social media tracking pixels
• Third-party tracking scripts

If this changes: We will implement a cookie consent banner and update this policy before activating any tracking.

9. External Links

Our website contains links to external sites (social media, partner sites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If we discover we have collected data from a child, we will delete it immediately.

11. International Data Transfers

Your data is primarily stored and processed within the UK and EU. If we transfer data outside these regions, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in legal requirements
• New features or services
• Improvements to our practices

We will notify you of significant changes by:

• Updating the "Last Updated" date at the top
• Posting a notice on our website
• Emailing existing clients (for material changes)

13. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

• Notify the Information Commissioner's Office (ICO) within 72 hours
• Notify affected individuals without undue delay
• Take immediate steps to secure data and prevent further breaches

14. Contact Us

For questions about this Privacy Policy or your personal data:

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with:

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